• Users are provided access to the Business Portal during the free trial period for evaluation and testing purposes.
• The free trial is offered without any charges.

• CWS Inventory does not provide monthly subscription plans.
• After the free trial period ends, access to the Business Portal will be automatically disabled.
• To continue using the Business Portal, customers must purchase a valid plan through the platform.
• Access to services will be activated only after successful payment confirmation.

• All payments for plan purchases are processed securely through Razorpay payment gateway.
• Customers are responsible for ensuring that the payment details provided are accurate and valid.
• Upon successful payment, the purchased plan and corresponding access will be activated as per the selected plan terms.

• In case a payment transaction fails but the amount is deducted from the customer’s bank account, the refund process will be governed by the policies of the respective bank and payment gateway provider.
• Failed transaction amounts are generally refunded automatically to the original payment method within 5–7 business days, depending on the bank or payment provider.
• If the refund is not received within the expected timeframe, customers are advised to contact their bank or payment service provider.

• Customers may choose not to continue after the free trial period without any cancellation charges.
• If a purchased plan expires and is not renewed or repurchased, access to the Business Portal will remain suspended until a new plan is purchased.
• Purchased plans cannot be cancelled once activated.

• Since users are provided with a free trial period to evaluate the platform before purchasing, all payments made for purchased plans are generally non-refundable.
• No refunds will be provided once a plan has been successfully purchased and activated.
• Refund requests, if any, will be reviewed only under exceptional circumstances and solely at the discretion of management.